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TERMS

Last Updated: 28th November 2017 

Prices

Our Price is fixed as quoted, however additional fees may apply on a case by case basis.

Cancelling

A Cancellation Fee of $99 is applicable if a job gets cancelled by client within 24 hours from the booking date.

Bond Back Guarantee

We do have a policy called 'Bond Back Guarantee' (for End Of Lease Clean) which says if the Real-Estate Agent is not fully satisfied with our cleaning service, the client is supposed to revert to us by email along with the inspection report from Real-estate Agent within 7 days from the cleaning date. Upon reviewing, we will send our cleaner for the 2nd go to fix the specific issues over there without any extra cost. This Guarantee is only for Light to Medium & Medium to Heavy work but not for Extra Heavy work.

Deposit

A 50% deposit may be required to start the work for certain jobs at the distrection of our proffessional cleaners.

Cleaning Services & Guarantees

High Power Cleaning guarantees Cleaning services for all services listed on our Services page, however their are some elements of your clean we cannot guarantee.

Carpet Stains

Unfortunately, we cannot guarantee carpet stain removals. Each stain varies depending on the staining element, age and carpet quality. As per our services list, we provide carpet steam cleaning. If stains cannot be removed using our professional steam cleaning services, you will need to find an external carpet stain removalist.

Questions & Complaints

If for any reason you are dissatisfied with our service, please contact High Power Cleaning Services immediately as all issues need to be resolved within 7 days after the invoice date.

If any issues arise outside of this period High Power Cleaning Services accepts no responsibility.

Testimonials

1

"Very professional owner and reliable staff. A very good company! Highly recommend for cleaning".

starRachel G | 5.0 out of 5 null reviews 08 Jun 2015
2

"Augus and his team are absolutely the best! We were in really pressed on time and had to do the moving out clean within days."

starnull | 5.0 out of 5 null reviews 08 Jun 2015
3

"I would like to express my gratitude for the great service your company provided. The guy came over to clean my upholstery, he, was really polite and proffessional, he meticulously cleaned our furniture. I am sure I will come back to you next time."

starTim G | 5.0 out of 5 null reviews 08 Jun 2015
4

"I would like to compliment the two young men who cleaned our place. They were friendly, polite, helpful & punctual."

starTerry L | 5.0 out of 5 null reviews 08 Jun 2015
5

"Awesome work by Highpowercleaning, I will always recommend to people. I am more then 100% satisfied with the cleaning and friendly staff."

starPaul F | 5.0 out of 5 null reviews 08 Jun 2015
6

"very professional and efficient... good value for money. I Would love to deal with them again. They are both the cheapest and best among many I have dealt with to date. Highly recommended."

starKara O | 5.0 out of 5 null reviews 08 Jun 2015
7

"Thank you so much for your help with the move. We only needed some of the biggest bits of furniture shifting, and your service scaled nicely with what we wanted!"

alt="star"Steven B | 5.0 out of 5 null reviews 07 Jun 2015
8

"We booked a full office clean for after work one evening. The cleaners were polite and worked hard. Now everything’s how I want it. Would happily recommend."

starBo S | 5.0 out of 5 null reviews 07 Jun 2015
9

"We raised three children in that house, and you could tell by looking at the walls and the carpets. Never thought we’d get the deposit back when we left. Couldn’t believe how much the place looked like new again after you guys had been through it, either"

starDave J | 5.0 out of 5 null reviews 07 Jun 2015
10

"I have used other agencies before, however, none are as good as Highpowercleaning. Great service, our house is always spotless each week (especially the bathrooms). I'm so happy with their service and would recommend them to anyone."

starAngela V | 5.0 out of 5 null reviews 06 Jun 2015
1

"Very professional owner and reliable staff. A very good company! Highly recommend for cleaning".

starRachel G | 5.0 out of 5 null reviews 08 Jun 2015

2

"Augus and his team are absolutely the best! We were in really pressed on time and had to do the moving out clean within days."

starnull | 5.0 out of 5 null reviews 08 Jun 2015

3

"I would like to express my gratitude for the great service your company provided. The guy came over to clean my upholstery, he, was really polite and proffessional, he meticulously cleaned our furniture. I am sure I will come back to you next time."

starTim G | 5.0 out of 5 null reviews 08 Jun 2015

4

"I would like to compliment the two young men who cleaned our place. They were friendly, polite, helpful & punctual."

starTerry L | 5.0 out of 5 null reviews 08 Jun 2015

5

"Awesome work by Highpowercleaning, I will always recommend to people. I am more then 100% satisfied with the cleaning and friendly staff."

starPaul F | 5.0 out of 5 null reviews 08 Jun 2015

6

"very professional and efficient... good value for money. I Would love to deal with them again. They are both the cheapest and best among many I have dealt with to date. Highly recommended."

starKara O | 5.0 out of 5 null reviews 08 Jun 201

7

"Thank you so much for your help with the move. We only needed some of the biggest bits of furniture shifting, and your service scaled nicely with what we wanted!"

starSteven B | 5.0 out of 5 null reviews 07 Jun 2015

8

"We booked a full office clean for after work one evening. The cleaners were polite and worked hard. Now everything’s how I want it. Would happily recommend."

starBo S | 5.0 out of 5 null reviews 07 Jun 2015

9

"We raised three children in that house, and you could tell by looking at the walls and the carpets. Never thought we’d get the deposit back when we left. Couldn’t believe how much the place looked like new again after you guys had been through it, either"

starDave J | 5.0 out of 5 null reviews 07 Jun 2015

10

"I have used other agencies before, however, none are as good as Highpowercleaning. Great service, our house is always spotless each week (especially the bathrooms). I'm so happy with their service and would recommend them to anyone."

starAngela V | 5.0 out of 5 null reviews 06 Jun 2015